We have gathered together a list of our most frequently asked questions. If you have a query that’s not addressed here, please feel free to contact us and we’ll do our best to answer it.
We aim to send your goods out within 24-48 hours of ordering unless you have paid for a pre-order, in which case you will be separately advised how long you can expect to wait to receive the goods (please allow extra time during bank holidays and weekends).
Goods sent overseas will still be sent via Royal Mail standard international. No tracking details are provided with this service. If you wish for your item to be tracked you will need to contact us before placing your order to get a quote for international signed for. UK goods will be sent Royal Mail 1st Class signed for and a tracking number is provided for this service. This can be issued to you if requested so you can track your goods otherwise this information will not be offered.
For UK orders Royal mail provide a tracking number when goods have been sent. This can be issued to you if requested so you can track your goods.
For International Standard a copy of your postal receipt can be sent to you upon request but no tracking information is available for this particular service
Yes we do! We use Royal Mail International Standard unless you contact us before you place your order to request International tracked in which case we would give you a quote for your new postal amount.Please note that Royal Mail only estimate delivery times and these are not guaranteed. Mail can be delay for many reasons. Please check the Royal Mail web page for information on postage and delivery times before contacting us to enquire about your order.
We are more than happy to refund you for an item if it does not fit providing it is returned undamaged, in a saleable condition. and within the set returns timescale (14days)
Any goods that are returned back after the timescale or that are damaged will be returned back to you and no refund with be issued.
Please note that we can not refund on special orders and shoes that have been ordered in especially (this does not included shoes that are already in stock).
Appointments to visit our shop can be made via our messaging service on our website, through private emails, text messaging or phone call.
We are based behind a residential property with ample FREE on street parking.Please do not just turn up expecting to be able to be seen without an appointment as we may be unavailable dealing with other appointments.
Pre orders can be placed by email, onsite messaging, text or phone.
Goods can be paid for using our online system on our website. Alternatively we are happy to take orders paid for using the card payments method over the phone.
You also have the option of paying via direct bank transfer (details will be given).